Identity Theft

At Bank of the Southwest, we take great care to protect your personal information. Strict policies and procedures are in place to ensure your account information is kept confidential. Only an owner of the account can access account information.

We will never request your Internet Banking Password. We strongly suggest that you do not share this information with anyone under any circumstances. Be wary of emails or individuals who ask for such information, as sharing your Username and Password will provide the recipient with full access to your account.

IMPORTANT: If you have replied to such an email, please immediately call Bank of the Southwest at 800-465-1122 and forward the email to us at [email protected].

What is Identity Theft?

Identity theft occurs when someone acquires key pieces of another person's identity with the intent to commit fraud. Information such as name, date of birth, social security number, mother's maiden name, etc., can help a criminal impersonate another individual. Once this person has access to this information, they can commit different kinds of fraud, including accessing bank accounts, obtaining loans, making purchases, renting apartments, etc.

How Does It Happen?

Identity theft can happen to anyone, regardless of whether or not you use the Internet. In fact, experts say your mailbox and garbage are the easiest ways criminals can access your personal information.

Who Does It Affect?

Identity theft can happen to anyone in hundreds of different ways. It's the fastest growing crime facing every citizen. Identity theft is a felony crime; however, police cannot help with your credit record or undo the damage that has been done. Delayed discovery of identity theft and the various ways criminals can now gain access to your personal information, can complicate a criminal investigation. Proper precautions with your information are the best protection.

How Bank of the Southwest Protects You

Your protection is the highest priority for us. Our state-of-the-art tools and monitoring system ensure your identity is safe.

How You Can Avoid Being Victimized

Minimize your risk by completing the following steps:

What To Do If You Suspect Identity Theft